Freshers needed for Quality Analyst
Job Description
Evaluate the effectiveness of communication, technical troubleshooting, and issue resolution.
Provide feedback and coaching to support agents in enhancing customer satisfaction.
Identify opportunities for process improvement.
Work with cross-functional teams to implement changes aimed at optimizing support workflows.
Monitor the impact of process enhancements on service quality.
Provide actionable insights to management for continuous improvement initiatives.
Provide training/refresher sessions to support teams on quality standards and customer service best practices.
Experience: 0 to 1 year
Qualification: Any Basic Degree
Salary: From 14K per month
Location: Chennai
Job Type: Full time, Permanent Job

With Regards,
HR - 63855 and 80670