Step Up as a Banking Team Lead Lead and Inspire

Job Description

Responsibilities

Product Used on the Job Orienting new hires

Track the productivity of callers by maintaining a MIS for the allocated pool.

Encourage and inspire callers to meet goals.

Forwarding File pickup for FPRs

Coordinate with FPRs in the product field.

Recognising serious cases and taking appropriate action

Create plans for reaching the team's goals.

Work along with the collection agencies.

Managing irate clients and escalation calls

Callers' performance is reviewed every day, every week, and every month.

Make plans for team absenteeism and make sure everything runs well.

Skills:

Strong leadership and management skills

Excellent communication and interpersonal skills

Ability to motivate and inspire team members

Strong customer service orientation

Problem-solving and decision-making abilities

Proficiency in using customer relationship management (CRM) software

Experience: 1 to 3 yrs

Qualification: Any Basic Degree 

Salary: From 25K per month and is Negotiable based on Experience

Location: Chennai

Warm Regards,

HR - Preetha

63855 80670

infohrpreetha29@gmail.com