Desktop Support Engineer jobs in mount road 

Job description : 

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If your computer-savvy and enjoy supporting end users, wed like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.

You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
  Address user tickets regarding hardware, software and networking
  Walk customers through installing applications and computer peripherals
  Ask targeted questions to diagnose problems
  Guide users with simple, step-by-step instructions
  Conduct remote troubleshooting
  Test alternative pathways until you resolve an issue
  Customize desktop applications to meet user needs
  Record technical issues and solutions in logs
  Direct unresolved issues to the next level of support personnel
  Follow up with clients to ensure their systems are functional
  Report customer feedback and potential product requests
  Help create technical documentation and manuals
  Address user tickets regarding hardware, software and networking
  Walk customers through installing applications and computer peripherals
  Ask targeted questions to diagnose problems
  Guide users with simple, step-by-step instructions
  Conduct remote troubleshooting
  Test alternative pathways until you resolve an issue
  Customize desktop applications to meet user needs
  Record technical issues and solutions in logs
  Direct unresolved issues to the next level of support personnel
  Follow up with clients to ensure their systems are functional
  Report customer feedback and potential product requests
  Help create technical documentation and manuals

Regards,
Nedhra -HR
89251 and 14937